In my first post in this three part series, I described how the use of mobile apps can help improve Communication, Collaboration and Control in a service-oriented business like a boat dealership or boatyard. In this post, I show how using free mobile apps from Google can increase the level of communication and collaboration in a service business while maintaining a level of control to keep everyone focused.

One of the biggest challenges to any service business is scheduling resources to meet customer demands. Typically, the most well planned schedule used by a service manager or foreman at the start of each day is blown apart by 10:00 am. All types of things can throw the schedule off. Service companies need a quick and easy way to make adjustments to the schedule and notify their technicians of their prioritized tasks.

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